Introduction
Welcome to Questa Diagno Care Solution Pvt. Ltd. (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you use our services, including those offered by Questa Path Labs and Questa Medical.
Information We Collect
Personal Information
We may collect personal information from you in various ways, including but not limited to:
- Contact Information: Full name, phone number, email address, and postal address.
- Medical Information: Details related to your diagnostic tests, medical history, and any other health-related information provided to us.
- Payment Information: Credit/debit card details or other financial information for billing purposes.
Non-Personal Information
We may also collect non-personal information about you whenever you interact with our website. This may include your browser name, type of computer, and technical information about your means of connection to our website, such as the operating system and the Internet service providers utilized.
How We Use Your Information
Personal Information
We may use your personal information for the following purposes:
- To provide and manage our diagnostic and pharmaceutical services.
- To process your transactions and send you related information, including purchase confirmations and invoices.
- To respond to your inquiries, questions, and customer service requests.
- To send periodic emails related to your orders, our services, and other updates.
- To improve our website and services based on the feedback we receive from you.
Non-Personal Information
We may use non-personal information to understand how our users as a group use the services and resources provided on our website. This information helps us to improve our services and enhance your experience.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices, as well as security measures, to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our website.
Sharing Your Information
We do not sell, trade, or rent users’ personal information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.
We may share your information with third parties in the following circumstances:
- Service Providers: We may share information with third-party service providers who help us operate our business and the services we provide. These third parties are bound by confidentiality agreements and are not allowed to use your personal information for other purposes.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access and Correction: You have the right to access and update your personal information. If you believe that any information we are holding on you is incorrect or incomplete, please contact us.
- Opt-Out: You can opt-out of receiving promotional communications from us by following the unsubscribe instructions included in each email or by contacting us directly.
- Deletion: You can request that we delete your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.
Cookies and Tracking Technologies
Our website may use “cookies” to enhance the user experience. Your web browser places cookies on your hard drive for record-keeping purposes and sometimes to track information about you. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the website may not function properly.
Changes to This Privacy Policy
Questa Diagno Care Solution Pvt. Ltd. has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect.
Last Updated: [25-06-24 ]This privacy policy sets out how Questa Diagno Care Solution Pvt. Ltd. collects, uses, and protects any information that you give us when you use our services. We are committed to ensuring that your privacy is protected.